Privacy Policy – Chloe & Sarah

Chloe & Sarah operates this store and website (including all information, content, features, tools, products, and related services, collectively referred to as the "Service") to provide a personalized shopping experience for its customers. Chloe & Sarah uses the Shopify platform to provide the Service.

This Privacy Policy explains how we collect, use, and share your personal data when you use our website, make a purchase, or otherwise interact with us. In the event of a conflict between our General Terms and Conditions and this Privacy Policy regarding the processing of personal data, the provisions of this Policy shall prevail. Please read this document carefully. By using the Service, you confirm that you have read and understood how we collect, use, and transmit your data.

Personal Data We Collect or Process

"Personal data" refers to information that can directly or indirectly identify you. Anonymized data does not fall into this category.

Depending on how you use the Service and applicable laws, we may collect the following data:

Contact details: First name, last name, address, billing address, shipping address, phone number, email address (supportchloesarah@gmail.com). Financial data: Bank card and payment details, transaction data, payment methods.

Account data: Username, password, security questions, settings.

Order data: Products viewed, added to cart, purchased, returned, or exchanged.

Communication data: Interactions and messages with customer service.

Device data: Browser data, IP address, unique identifiers.

Sources of Personal Data

We may obtain personal data in the following ways:

Directly from you (during registration, purchase, or inquiries, etc.)
Automatically, through your use of the website (via cookies and similar technologies)
Through service providers (e.g., Shopify or payment service providers)

How We Use Your Data

Chloe & Sarah may use your data for the following purposes:

Providing and improving the Service (order processing, payment handling, managing returns)
Marketing and advertising (promotional emails or SMS messages, provided you have given your consent)
Security and fraud prevention
Customer service and communication
Fulfilling legal obligations and responding to official inquiries