Return and Cancellation Policy – Chloe & Sarah

Returning Products

Important: We do not offer free returns. The customer is responsible for all shipping costs associated with the return.

Return Conditions:

Products must be returned with all accessories and in their original packaging.

Products are eligible for return only in the event of damage resulting from intended use. Damage caused by negligence or improper use does not qualify for a return.

Hygiene products are accepted for return only if they are in a completely clean condition.

If you receive a damaged product, please contact the seller immediately upon receipt.

Refunds will be processed within 7 business days.

How to return your order:

To initiate the return process, please contact us at the following email address:

infochloeandsarah@gmail.com

Please include the following details in your email:

Order number
Reason for return
Photos of the product (mandatory in case of damage or defect)
Customer name
Address

Please note:

We will provide you with the correct return address after you send the email. Please do not return the product without prior approval. Chloe & Sarah reserves the right to refuse the return if the product shows signs of use or if there is a suspicion of intentional damage caused by the customer.